Privacy Notice | Rocket Health Shop

Rocket Health Data Protection & Privacy Notice

Introduction

At Rocket Health, we prioritize the privacy and security of your personal information. This notice outlines how we collect, use, and protect your data when you interact with our services. By using our services, you consent to the terms outlined in this notice.

1. Information We Collect

Personal Information: Name, email, phone number, address, date of birth, gender, medical history, and other personal information relevant for the provision of quality healthcare services.
Device Information: IP address, device type, operating system, browsing data, and any other information that may be required for the purpose of providing services.
Cookies & Tracking: We use cookies to enhance your experience, track usage, and analyze performance.

2. How We Use Your Data

To deliver healthcare services and fulfil your requests (e.g. consultations by a doctor, delivery of orders, etc.)
To improve our services and enhance your experience.
For internal analysis and research to improve health outcomes and the business operations.
To communicate updates, promotions, and other marketing messages that benefit you (with your consent).

3. Marketing Communications

From time to time, we may send you promotional content that we believe may be useful to you. You can opt out of receiving marketing messages at any time by following the unsubscribe link in our communications or by contacting us directly.

4. Data Security & Storage

We take appropriate measures to secure your data, including using encryption technologies during data transmission. While we strive to protect your information, please note that no method of transmission over the internet is 100% secure.

5. Sharing Your Information

We do not share your personal information with third parties except as necessary to provide our services or comply with legal obligations. When we engage third-party partners, we ensure that you are aware and have consented, and that the third-party partner adheres to statutory data protection standards.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time. You can also object to the processing of your data in certain circumstances. To exercise these rights, please contact us at rockethealth@tmcg.co.ug.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to track your activity on our website and store certain information. You can control your cookie preferences through your browser settings. Disabling cookies may impact your ability to use certain features of our site.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this notice or as required by law. When no longer required, your data will be securely archived or anonymised.

9. Reporting Unethical Behaviour

How to report unethical behaviour: The Medical Concierge Group Limited is committed to establishing a culture of integrity, transparency, openness, and compliance in accordance with our Values and Code of Ethics.
If you suspect any unethical behaviour (including a data breach, fraud, or corruption) by any of our employees, clients, or suppliers, report it immediately to our compliance team. The whistleblowing reporting channel is available 24/7/365 days a year.
To report unethical behaviour, call the Data Protection Office through:

Tel:

Please do not report client disputes, account queries and complaints via the whistleblowing reporting channel.

How to protect your identity when reporting: We encourage partially anonymous and confidential disclosures, which will better assist in the investigation process.

Partially anonymous
If you decide to be partially anonymous, then your personal details will be known only to the Data Protection Officer (DPO) responsible for safeguarding personal data privacy. These details will never be divulged to any other member of The Medical Concierge Group Limited.
Confidential disclosure
If you agree to the confidential disclosure of your personal details, your name and contact details will be made known to the TMCG compliance team, who will conduct the investigation.

10. Changes to This Policy

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates and ensure that you have access to the latest version.