1. What Is Rocket Health?

Rocket Health is Uganda’s leading telemedicine provider, offering a licensed clinic, laboratory, and pharmacy. We provide doctor consultations via phone or WhatsApp, as well as lab sample pickups vaccinations, chronic care management and medicine delivery, all at your convenience anywhere within Kampala.

2. What Is Telemedicine?

Telemedicine uses technology to provide remote healthcare. At Rocket Health, our licensed professionals offer consultations and healthcare services using WhatsApp, phone calls, SMS, and email. We help patients overcome barriers like distance, time, and cost to receive quality medical care.

3. What Services Does Rocket Health Offer?

We offer a range of healthcare services, including:

• Doctor consultations via phone, or WhatsApp.
• Mobile lab services with sample collection.
• Pharmacy delivery.
• Chronic care management.
• Home vaccinations.
• In-clinic consultations at our Gayaza clinic.
• Specialists and specialist services at our Gayaza clinic.

4. Who Can Use Rocket Health Services?

Our services are designed for anyone in need of outpatient care. Whether you’re a student, a busy professional, or managing a chronic illness, we provide quality, convenient, and affordable healthcare at your fingertips.

5. How Do I Access Rocket Health Services?

You can access our services through:

• Dial *280# for USSD access.
• WhatsApp us at 0700 100 700.
• Visit our e-shop at shop.rockethealth.ug for medicine and services.
• Or call our toll-free line at 0800 277 015.
• Social media platforms: Facebook, Instagram, LinkedIn, and X.com (formerly Twitter).

6. How is the Rocket Health Wallet Different From Insurance?

The Rocket Health Wallet is a flexible, pay-as-you-go healthcare savings account that gives you control over your healthcare spending. Unlike insurance, which involves fixed premiums and policies, the Rocket Health Wallet allows you to deposit any amount, starting from as low as UGX 5,000, and use the funds on any Rocket Health service you choose — from doctor consultations and lab tests to pharmacy deliveries and vaccinations.

There are no restrictions on when or how you use your funds, and unlike insurance plans, your wallet balance never expires. This means you can top up your wallet anytime and access quality healthcare services at your convenience, without worrying about losing unused funds. It’s an affordable and convenient way to manage your medical expenses on your own terms. To open a Rocket Health Wallet, dial *280*6#

7. How Do I Pay For Rocket Health Services?

You can pay:

• Using your Rocket Health Wallet.
• With your Health Insurance.
• With Mobile Money (MTN & Airtel).
• VISA-enabled cards.
• With your Master Card.

8. Can I Use Rocket Health Without Internet?

Yes! You can use our USSD code *280# or call our toll-free line at 0800 277 015 to consult a doctor or order services.

9. Is Rocket Health Affordable?

Yes! We aim to make healthcare accessible:

• Doctor consultations start at UGX 20,000.
• General outpatient service delivery charges range from around UGX 10,000.
• UNEPI vaccination service delivery charge ranges from around UGX 20,000

10. How Secure Is My Information?

All interactions with Rocket Health’s medical team are secure and confidential. We prioritize the privacy and confidentiality of our clients.

11. Can I Access Rocket Health Services Outside Kampala?

Yes! Our telemedicine services are available nationwide. Lab pickups and vaccinations are available within a 30km radius of Kampala, including areas like Mukono, Gayaza, Entebbe, and Kawanda.